Leak Forgiveness Policy

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Adopted 2021

An adjustment of charges caused by a leak or broken pipe after SWLCWPUD’s water meter may be granted in the SWLCWPUD Board's sole discretion. At a minimum for board consideration, the leak or break must be promptly repaired. Any requested adjustments must be submitted within 30 days of the billing cycle in which the leak was repaired. The Board will consider the facts and circumstances regarding the leak or break at its next meeting. Customers may speak to the Board directly during a meeting or submit documents for the Board to review.